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How to Maintain Your Cool When a Conversation Gets Heated

It can change the entire dynamic of a negative conversation

My daughter recently traveled to North Carolina to try her hand at selling pest control. She had an interesting experience talking with people and experiencing rejection firsthand.

One day recently, my daughter knocked on a door and a man answered. (We will call him Gary.) As soon as he opened the door, Gary started yelling and ranting at her. She decided to face his verbal assault quietly and humbly as he berated her. While he was consumed by his own tirade, she decided to wait patiently and confront him when he finished. When Gary finally ceased his attack, she asked if she could ask him a question. He answered affirmatively.

She asked, “Whatever happened that made you this angry?” Gary, stunned, thought and then replied, “I had two door-to-door saleswomen come and bang on my door. They wouldn’t stop banging until I came out. Then they spoke to me very rudely.”

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