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Turn All Feedback into Effective Feedback

Prioritize active listening to drive engagement

Esther Bintliff recently interviewed me for the Financial Times about Radical Candor — feedback that is kind, clear, specific and sincere — and some folks have asked me what I think about Avraham Kluger’s research, which Bintliff also referenced in the article.

In 1996, Kluger and his research partner Angelo DeNisi published an analysis that found giving feedback is inherently flawed and one-third of feedback interventions actually decreased performance. He says people should instead prioritize active listening.

First of all, I 100 percent agree good feedback (praise and criticism) ALWAYS begins with soliciting feedback, aka listening, not giving it.

Please select this link to read the complete blog post from Radical Candor.

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