08/03/2023

Emotional Intelligence in an AI World

Despite its assets, AI cannot replace the 'human connection'

If your business is like most businesses, you are likely currently experimenting with ways in which artificial intelligence can make you better. Maybe you are exploring how AI can analyze operational data to improve your decision-making, or perhaps you are testing out how AI-driven chatbots can streamline your customer service.

There is a good deal of excitement about AI’s potential for boosting employee efficiency and effectiveness. But at the same time, there are concerns about the negative impact it could have.

While I believe that AI can be leveraged to enhance our human efforts, I don’t believe it can replace the human connection that is so important to a healthy workplace. As we move into the age of AI, emotional intelligence (EQ)—and the human connection that it empowers—has become more important than ever. Leaders who want to use AI effectively must ensure that EQ remains a core component of their business.

Please select this link to read the complete article from Chief Executive.