Sponsors
Key Dates
August
August 23, 2022
Scrub Store 101 - Customer Service
September
September 20, 2022
11:30AM
Deadline to get URA Group Hotel Rate
Gaylord Opryland Resort & Conference Center
2022 Agenda
Saturday
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7:00 pm |
Grand Ole Opry (optional event) Click here to view who is performing. |
Sunday
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2:00 pm - 4:00 pm
6:00 pm - 8:00 pm |
Optional Workshop with Diamond Data/ The Uniform Solution
Welcome Retailer Party sponsored by Nurse Mates and Zavate |
Monday
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8:30 am - 4:00 pm
6:30 pm - 8:00 pm 8:00 pm - 10:00 pm |
Retailer Education Day sponsored by Barco Uniforms 8:30 am – 10:00 am How to be the Store of Choice in a World of Infinite Possibilities You will learn mindsets, strategies, tactics, and best practices that you will be able to use immediately in your business. Here are just some of them:
This program will show you how to become “omni-experiential” to build a retail business that is ready to be the store of choice. The pandemic has accelerated change in retail, but particularly for small to mid-sized independent retailers like you, expectations are up, and loyalty is down. Pre-pandemic, in-store traffic was your main source of sales. Now, your customers expect even more ways to experience your brand! This engaging workshop is an exploration of this new, exciting “Omni-Experiential” future and what you must do to profit from it. You will learn mindsets, strategies, tactics, and best practices that you will be able to use immediately in your business. This program will show you how to become “omni-experiential” to build a retail business that is ready to take on the future and win!
10:30 am – 12:00 pm Roundtable Discussions Are your store policies costing you repeat business? Join your peers and discuss a key component of customer service: your return policy. After breaking down what constitutes a comprehensive return policy, the discussion will be on how various return policies respond to realistic scenarios. 1:00 pm – 2:30 pm Be Unstoppable! Tap into Your Hidden Superpower High-performing business leaders, athletes, and entrepreneurs have uncovered the one Learning outcomes:
3:00 pm – 4:30 pm “I'll Just Get it Online": Strategies to Keep Your Customers on Your Doorstep Your best customer is the one who keeps coming back to you. What motivates your customer to come to your business? Do they like the ease of finding what they want in your online store or do they like the direct contact and complete shopping experience they have when they come to see you in person? No matter how they arrive on your proverbial doorstep, now is the best time to create a customer retention strategy. Many shoppers have uttered these words at some point, “I’ll just get it online” and if they come to your website to do that, that is fine. However, if they are standing in your store and frustrated with lack of customer service or poor product selection, the chance for them to order from “anyone” online, goes up dramatically. We’ll look at 5 strategies to keep your customers on your doorstep, whether virtually or physically.
Reception & Fashion Show Party for Retailers & Manufacturers |
Tuesday
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9:00 am - 6:00 pm 7:00 pm |
Grand Ole Opry (optional event) Click here to see who is performing. |
Wednesday
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8:30 am - 9:00 am 9:00 am - 3:00 pm |
Annual Member Meeting |
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