Mark Scharenbroich

Speaker/Author

Mark is known as a top performer in the speaking industry for his authentic delivery, his talent for delivering unique stories and his comedic timing. His audiences remember his “Nice Bike” presentation for years after it is delivered.

Mark’s core messages have always been about connecting. Sometimes it was in schools to help teachers connect to their students, or in organizations and businesses to help team members feel truly connected to their core values and their customers.

Mark’s biggest “Aha!” moment came while traveling through Milwaukee, Wisconsin to a speaking engagement. It was there that he stumbled upon the Harley-Davidson 100th year anniversary celebration. He kept overhearing people as they passed bikers share two simple words, “Nice Bike”.

A connection was made. It gave Mark an unforgettable metaphor that inspired him to write his award-winning book, Nice Bike: Making Meaningful Connections on the Road of Life.

Andy Clayton, CFSP

Executive Director, Indiana Funeral Directors Association

Andy Clayton, CFSP, is a second-generation licensed Indiana funeral director and current Executive Director of the Indiana Funeral Directors Association. A graduate of Mid-America College of Funeral Service and Indiana University, he has been actively involved in funeral service since 1991.

Andy is a Past President of IFDA, 2013-14; a past member of the Indiana State Board of Funeral and Cemetery Service; past Indiana Policy Board Representative to the National Funeral Directors Association; and a lifetime Certified Funeral Service Practitioner, CFSP, through the Academy of Professional Funeral Service Practice since 2002.

Nelson Thulin

Director of Business Consulting Services, Johnson Consulting

Nelson Thulin began his funeral service career at a family-owned funeral home in Wisconsin and over the course of 35+ years, his work experience has included independent ownership as well as corporate leadership roles. His management experience ranges from a single location serving approximately 100 families a year to multi-location markets serving over thousands of families annually. 

As Director of Business Consulting Services at Johnson Consulting, Nelson has overseen the development of JCG’s Leadership and Management Academy, the nationally recognized Customer Experience Workshops, internationally utilized Strategic Planning and the highly rated Business Assessment Program. Nelson emphasizes a keen focus on the importance of exceeding expectations of client families and providing a meaningful and memorable experience for their guests, resulting in a loyal advocacy of our profession as well as continued growth of individual businesses.