Spring 2020 Virtual Convention // CA Programs


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Speaker Notes


ChiroPractical Compliance and Risk Management for the Whole Team – Kathy Mills Chang 

Risk Management and compliance take on many forms in this very highly regulated industry of healthcare. It’s estimated that 75% of chiropractic practices are non-compliant with HIPAA. Additionally, the eight fundamental elements of an effective compliance program are specifically mentioned in the Patient Protection and Affordable Care Act as a “must have” for certain healthcare providers as a condition of participation in Medicare. A typical roadblock to a successful compliance program is appropriate and systematic implementation in the practice. This session will review the four most important Risk Management issues faced by a typical chiropractic office, and what to do to protect your practice and your patients.

Learning Objectives:

  • Increase knowledge and application of the guidance from the Office of Inspector General of the Department of Health and Human Services regarding the OIG Compliance Program for Individual and Small Group Physician Practices
  • Learn to manage risk assignments and assign target dates to comply with federal requirements
  • Better understand Audit Risk Factors that may be present
  • Update your HIPAA program to control security events that may come up during everyday workflow
  • Basic training on the components of the compliance program and how it should be applied to the practice
  • Complete the assignment of a Compliance Officer for the practice
  • Be able to evaluate Fee Schedule Risk Management
  • Conduct and manage your required Risk Assessment for HIPAA on an annual basis

Sponsored by ChiroHealthUSA.

Kathy Mills Chang is Founder and CEO of KMC University. Between 1983 and 1999, Kathy built and managed multiple, high-volume chiropractic and multidisciplinary practices throughout the country and was responsible for all daily and financial operations management. She used these years to formulate the systems she teaches today. She previously served the profession nationally as the ACA’s primary staff contact for coding, insurance, Medicare, and other practice management issues. This experience allowed Kathy to learn about coding, Medicare, documentation, and other compliance issues from the leaders who formulate the policy. From 2001-2006, she served as a Senior Coach with Breakthrough Coaching and worked directly with more than 100 practices around the country, During this six-year period, she spoke to and trained literally thousands of doctors and team members. Since 2007, Kathy’s focus has been on KMC University, leading a team of professionals to deliver cutting edge training and curriculum, Kathy is motivated to ensure that doctors make and keep more money. Her reimbursement techniques are used in hundreds of practices around the country, the culmination of a vision that was created way back in 1983 – to bring her own personal brand of expertise to the profession.

Medicare Billing Compliance Made Simple – Yvette Noel

Frustrated by Medicare? Don’t be! We got this!! This comprehensive review of every nuance, detail, and rule about Medicare compliance (which also applies to all billing) – from intake to billing – will help everyone, whether you’re new or a veteran. This training will reveal the most important steps in the Medicare cycle, from first entry into the office, through discharge and even claim appeals, if necessary. Medicare compliance can be simple when systematically managed in the practice. This training will walk you step-by-step through this process. Topics of discussion include basic Medicare billing compliance principles, the Ins and Outs of Active vs. Maintenance Care, billing compliance, the Medicare ABN, the role of standard operating procedures and policy in practice risk mitigation, and much more. Sit down, put your seat belt on, and get ready to immerse yourself in Medicare compliance… and have fun while doing it!

Sponsored by ChiroHealthUSA.

Yvette Noel is Director of Education for KMC University. A Certified Professional Compliance Officer, she was born and raised in Ohio and began her career in healthcare right after high school, where she quickly made her way to office manager. It is here she developed her skills in medical coding and billing. She became very successful in managing the practice’s outstanding accounts receivable (AR). In 2006, she started her career in chiropractic office management. During her tenure there, she, again, proved very successful in managing the outstanding AR. She also worked for a third party billing company and managed billing for physical therapy and chiropractic offices throughout the states. Participating offices saw a sizeable increase in their reimbursements. Before coming to KMC University, she managed a very successful chiropractic and occupational health business. This is where she fell in love with KMC University! She remains very passionate about KMC University and takes much pleasure in helping chiropractic offices make the most of their membership.

10 Ways to Stay Positive & Motivated During Challenging Times - Dr. Mark Sanna

Even when you love your job, any one of us can get down when circumstances feel out of our control. Having a positive mindset means being optimistic about situations, interactions, and yourself. People with positive attitudes can remain hopeful and see the best – even in difficult situations. While having a positive attitude doesn’t necessarily make you less stressed, it can equip you with the tools you need to cope with stress in a healthier way. Join us in this inspirational session to learn ten practical tips to help you maintain a positive attitude through highs and lows of life.

Dr. Mark Sanna is CEO of Breakthrough Coaching, where he provides practice management services to chiropractic and multidisciplinary practices nationwide, directs a national team of professional consultants, and produces more than 240 professional seminars annually. Breakthrough Coaching is an international health care practice management consulting firm that teaches an outcome-based, functionally-oriented system of procedures that focuses on preparing health care providers to become the providers of the prevention and wellness services driving healthcare reform today. A 1987 graduate of New York Chiropractic College, he received Presidential Awards from the ACA in 2014, 2013, and 2003. He serves on the Board of Directors of the Foundation for Chiropractic Progress, the national organization dedicated to generating positive press for the profession. He also serves as Chairman of the Chiropractic Summit Finance & Personal and Professional Development Committees, a member of the ACA Membership Executive Committee, and a member of the ACA’s Governors’ Advisory Board. He is also a Fellow of the ICA and a board member of the National Chiropractic Legal Action Fund.

The Chain of Medical Necessity & Confusing Codes for the Chiropractic Office – Dr. Evan Gwilliam

Both session are 1 hour each.

The Chain of Medical Necessity | 1 hour - The speaker for this course, noted coding expert Dr. Evan Gwilliam, will explore how to properly document medical necessity, develop meaningful treatment goals, and create rock-solid care plans.

Confusing Codes for the Chiropractic Office| 1 hour - In this informative webinar featuring Dr. Gwilliam, attendees will learn the indications for the top procedure codes used by chiropractors, discover how to document to establish the need for therapeutic procedures, and learn how to link procedures properly to diagnoses. Don’t miss it!

Dr. Evan Gwilliam, Clinical Director for PayDC Chiropractic Software, graduated from Palmer as Valedictorian of his class and is a Certified Professional Coding and ICD-10 Instructor, Medical Compliance Specialist, and Certified Professional Medical Auditor. Also a clinician with a Bachelor’s degree in accounting and a Master’s of Business Administration, he is a sought-after seminar speaker.  He provides expert witness testimony, medical record audits, consulting, and online courses for health care providers and has authored and contributed to reference books and articles for multiple publications. Prior to PayDC, he served as Vice President and Chief Product Officer of the ChiroCode Institute and Find-A-Code, which provide coding, documentation, and reimbursement guidance and education to physicians and coders. He is one of the few clinicians who became a certified ICD-10 Instructor through the American Academy of Professional Coders.

Chiropractic Philosophy: The Power of Purpose & The ART of Intrinsic Validation – Dr. Gilles LaMarche

Both sessions are 1 hour each.

The Power of Purpose | 1 hour - In this session, our speaker will share the importance of having a clearly defined purpose for your life, how to discover it, how to craft it, and how to implement daily rituals that lead you to living the life you aspire living.

The ART of Intrinsic Validation | 1 hour - How you relate to people inside and outside of your office matters to you, and them. In this session, our speaker will explain the seven steps of intrinsic validation and how to implement them in your daily life. This simple and powerful tool will enhance your communication and your ability to deeply connect with people.

Sponsored by Life University.

Gilles Lamarche is a passionate chiropractor who has practiced for more than 25 years in Northern Ontario, Canada. He is an avid student of the psychology and philosophy of success. He has spoken to audiences throughout Canada, the United States, Mexico, Japan, Scandinavia, Australia, Europe, and the Caribbean. He is the author and co-author of more than nine books including “Say Yes to Chiropractic Success” and the “Parker System for Professional Success.” He was named Canadian Chiropractor of the Year in 2006 by the readers of Canadian Chiropractor Magazine. He recently joined the staff at Life University, serving as Vice President of University Advancement.

The Six Most Important Nutritional Strategies for You and Your Practice! – Dr. Jean-Guy Daigneault

2 hours

Join our speaker for this in-depth look at the most important things you can do during stressful times. What are the basic nutrition strategies to becoming and staying healthy? What impact can proper nutrition and the right food supplements have on the immune system? Knowledge is power when you know and understand what these nutritional protocols can do for you, your family, and your patients!

Lansing chiropractor and Life graduate Dr. Jean-Guy Daigneault became a chiropractor after receiving chiropractic care throughout his 15-year hockey career. His practice includes clinical nutrition and Chiropractic BioPhysics® (CBP), a treatment protocol for chiropractors who look to spinal rehabilitation and postural correction as means to address not just pain, but disease and organ dysfunction. Dr. Jean-Guy has been a CBP instructor for many years at the University of Quebec at Three Rivers in Montreal. He considers the education process in the office to be a high priority, spending time nurturing our patients through education, includes a monthly class and a monthly “Dinner with the Doc’s.” He met his wife, Dr. Denise Rassel, while at Life.

Assessing Risk and Gain Reward – Brian Tort

1 hour

Setting goals is an important part of life, particularly when it comes to your finances. Over time, your goals will probably change, which will likely require you to make some adjustments. A budget helps you stay on track with your finances. There are several steps you'll need to take to establish a budget. It's an unpleasant thought, but a financial crisis could strike when you least expect it, so you'll want to be prepared. Protect yourself by setting up a cash reserve so you have funds available in the event you're confronted with an unexpected expense. Another important part of financial planning is identifying and managing the potential risks that can impact your finances. The value of insurance is that it's a cost-effective way to mitigate or share the potentially overwhelming cost of various risks.  You will walk away with some useful tips after you have successfully evaluated your risks so you can start gaining some rewards for the future.

Sponsored by Principal Financial Group.

Brian Tort is a financial representative at Principal Financial Group. He has spent 22 years working, leading, and supporting technology within education and business. A former business owner, he uses his first-hand experience to create custom solutions designed specifically for YOU – to protect and secure your investment. His focus is on offering financial strategies to individuals and families who are going through transitional phases in life, such as getting married, having children, buying a home, changing jobs, or preparing for retirement. He provides comprehensive and innovative solutions to business owners designed to help them protect their business, their employees, and their personal lifestyle. His goal is to provide an open and honest relationship with all his clients in order to ensure their financial objectives are achieved. Brian doesn’t believe in a “one-size-fits-all” approach. Instead, he works with clients to create a strategy based on their individual needs and objectives. In addition to his financial services practice, he spent more than 14 years as a firefighter and EMT.

Carl Alden and Stephanie Davidson – Hot Topics Roundtable 

To help our team prepare, please send your questions to the MAC office at info@chiromi.com, Attn: Hot Topics Roundtable. We’ll be sure Carl and Stephanie have answers for you!

This ZOOM presentation featuring the MAC’s Carl Alden and Stephanie Davidson will be live, allowing CAs to ask questions, discuss issues, and learn in real time. Carl and Stephanie will be there to inform you about relevant challenges facing chiropractic practices across the state. They will also answer YOUR QUESTIONS. Prepared topics include best practices to ensure your office is prepared for coronavirus and safe for you and your patients, how offices can take advantage of “down time” (updating manuals, HIPAA training, etc.), chiropractic telehealth in Michigan (let us know your experiences with this new technology), and the latest on the changes to Michigan’s auto no-fault statute. This comprehensive review and roundtable discussion of insurance issues affecting chiropractic practices is not to be missed!

Carl Alden is the Michigan Association of Chiropractors’ resident specialist on insurance. Most of his days are spent on the phone assisting MAC members with a variety of insurance issues. Along with these duties, Carl is also the MAC Governmental Relations Director. He is a graduate of Michigan State University.

Stephanie Davidson is the MAC’s coding specialist. She regularly speaks at MAC events regarding insurance issues. She is the author of the MAC’s CA Chat and the administrator of the MAC’s CA Advancement Program (CAAP). She is a graduate of Central Michigan University.