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May 24, 2018
10:00AM - 12:00PM

The Legal Eagles

Scott Gilligan, Poul Lemasters and Don Ferfolia

Regent Ballroom, Hilton Columbus @ Easton

Summary of Presentation on Resolving Negative Online Complaints

Presented by Scott Gilligan

With the public increasingly turning to the internet and social media to select service providers, including funeral homes, it is important that funeral homes be aware of what their online reputation is and how to bolster it.  In this presentation, OFDA General Counsel T. Scott Gilligan will explain how online review websites like Yelp and Google work and the steps funeral homes can take to clear up negative online reviews of funeral homes.

“That’s The Way Everyone Does It” Funeral Ethics and Law for the Deathcare Profession

Presented by Poul Lemasters

Death is perhaps the most traumatic event that everyone shares at some point. As a death care provider, it is ingrained in us to help those who are in need.  But when we focus on helping – sometimes we cause other problems. Ethical and legal dilemmas are becoming a more common scenario. One common reason people find themselves in an ethical dilemma is due to lack of knowledge. This program will educate the death care provider on a few important issues that relate directly to ethics and the funeral process.  

What Now?!? - Hot Topics in Preneed

Presented by Don Ferfolia, Jr., J.D., CFSP

Don will provide seminar attendees with a review of the issues surrounding the enactment of Ohio's updated preneed law. He will also discuss current issues and best practices pertaining to preneed funding, payment policies, Ohio's new preneed recovery fund and reporting system features. 

Two Continuing Education Hours.

Register Now (online registration)

Convention Brochure  (download to register via mail or fax)

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